As you know, following the government’s decision, a number of events at Arena Gliwice have been cancelled or postponed as a precautionary measure to contain the spread of COVID-19.
Though we are facing considerable difficulties, we’re doing our best to make sure we’re ready to reopen as soon as it’s safe to do so. This includes cooperating with our event organizers to reschedule events that have been affected.
If you have a ticket to one of these events, there are a number of options:
- Keep the ticket and attend the event when it reschedules
In this case, there’s nothing you need to do – your tickets remain valid. This applies to the following events:
- Freestyle Heroes (rescheduled to 30 May 2020)
Your tickets remain valid.
If you’d like to return your ticket for this event, you can do so by contacting the retailer you bought them from.
- Riverside (rescheduled to 19 June 2020)
Your tickets remain valid.
Everyone who’s purchased a ticket to this concert will receive an email with more detailed information about returns.
- Lao Che (rescheduled to 12 June 2020)
Your tickets remain valid.
If you’d like to return your ticket for this event, you can do so by contacting the retailer you bought them from.
- Nick Cave and the Bad Seeds (postponed until 2021)
Your tickets remain valid.
- Return your ticket
You may have bought your ticket online or in person. This determines the return procedure.
Tickets bought online on Eventim:
- Tickets received in the post
Please send your tickets back along with the receipt and the return form, which can be found here.
If your receipt is lost, you also need to fill out this statement.
Please send your tickets by post to the following address:
EVENTIM Sp. z.o.o.
Al. Jerozolimskie 25
00-508 Warszawa
- e-tickets (ticketdirect)
Please fill out the return form and email it to cc@eventim.pl . Please do not send the form by post. The form can be found here.
You will get the money back within 14 days from the reception of the form by Eventim.
If you have any questions or concerns, please email: info@eventim.pl
If you bought your ticket at our box office
Please come to the box office with your ticket, receipt and return form and we’ll process the return straight away.
In response to your questions and requests, the box office will be open on 25 March between 2 and 6 pm.
Please find the required return forms here and here.
- Wait for the organiser’s decision
We’re still waiting to hear from the organisers of: Dreamstate Europe 2020, Glivitune and Holiday on Ice. We’ll let you know as soon as we receive official information.
All other events are scheduled to go on as planned. Please take good care of yourselves and stick to preventive measures advised by the WHO. We hope to see you all as soon as possible!
